Stratoserve LLC

Billy Mays-Death of a true salesman

The passing of Michael Jackson had overshadowed all other news but I thought we should not miss out celebrating Billy Mays. I find Arthur Miller's play somewhat unkind to the sales profession and thus the "true" for Billy Mays. Billy Mays was a true salesman and a great pitchman on TV.

What makes personal selling so effective is that when you speak directly with a prospect,face to face and one to one, it has the biggest impact on closing the sale.To do so via television is very difficult and Billy Mays was very good at it . You wanted to believe him and put out the $20 or so that he suggested you spend to acquire a product that sure looked useful.He did the "convincing that it is useful" really well. To do so for a mass TV audience is a rare and remarkable skill.  My guess is that Billy Mays was not only able to sell the products he pitched but the products "stayed" sold. Probably customers who bought Billy Mays pitches returned less product as he upped the satisfaction levels right at the sell stage.

Here is a clip from the Tonight Show to learn enthusiasm from Billy Mays:

Five Differences between B2B marketing and supply chain managers

Here are five differences between B2B marketing and sales managers and supply chain managers as a sort of continuation of my earlier post:

1. Marketing managers being outward facing are constantly looking for opportunities sometimes without regard to what their organization can really do. Supply Chain managers first look inside before looking outside at suppliers - to ensure a good fit.

2. Marketing and Sales managers are more social compared to Supply Chain Managers who are more conservative. The former do the chasing of prospects while the latter need to stave off marketing people who are the firm's upstream suppliers.

3. Marketing and Sales people are measured by sales (volume and price) while Supply Managers are assessed first on availability of goods and services required by the firm,  then on cost.

4. Marketing managers work on an open canvas of the market and prospective customers and use techniques like segmentation,targeting,market research and the 4 P's. Supply Chain managers also have an open canvas of suppliers but they need to make supplies work in their firms value add process- any snags and they are in the direct line of fire! Supply managers are therefore much more risk averse and deliberative.

5. On a more fun and more social note you'll find many more marketing groups on the web and off it than supply chain managers. And when it comes to professional meetings marketing people may have extremes of no food to open bar at a high price ticket. Supply chain meetings will stay steady with modest burgers, pizza, strict cash bars, and a predictable member fee.

Organizations need to understand and mobilize the strengths and traits of these quarter backs of the firm as they grapple with global supply chains at the back end and global markets on the front end.

Closing Newspapers changing Ad World

I have found myself not signing up for subscriptions renewals for magazines and papers I love even when the rates are really cheap ( some as low as  10$/year promotional rate). It's simply that I can't find the physical magazine or paper when I need to find it. On the other hand, I can always find the same thing online- pretty easily.

Some time ago I had asked a Wall Street Journal subscription person if I could get only the online version, no - I was told because they need to sell the paper version to show the official "circulation" numbers. I guess - this was one of the drivers that drove the Newspaper business to the ground. Every region has its beloved paper going out of business. The Rocky Mountain News is one such example, closed just short of a 150 year run. How very avoidable!

Some reports suggest that Newspapers lost out to free online advertising on Craigslist. They also suggest that a slow move to "online" editions that were free ( like New York Times - now ) is another reason. I guess Newspapers did not understand the changing business they were in. The "news" business has been changing radically with the Internet and you can choose exactly what news you want to hear,read and see. Online Ad delivery systems like Google AdWords then appear with very relevant ads when you look at a particular news item online. The advertiser does not pay unless a reader actually clicks through. Sales results for Ad spending have become increasingly important- particularly in this tight economy and here again paper editions can't compete.

Should the print media be looking at "what business are we in" ? The perennial marketing question made famous by Theodore Levitt in 1960 in the Marketing Myopia  ....

From Culture's Consequences to "Project Match" - IBM needs to add home country fixed costs

IBM has come up with a rather controversial "Project Match" offer for laid off employees to work in "growth" markets in India, Nigeria, Eastern Europe etc. IBM is telling its laid off employees to look at opportunities in the IBM subsidiaries where the local market is growing. The catch is that you get paid the local salary which might be just 20% of the current home salary.

If your job is outsourced then the logic seems to be to  move you to the "source".

While IBM's idea seems blasphemous to a high cost country employee- it tells us something about the full circle that globalization has come to. In the 1980's IBM was perplexed as to why various subsidiaries understood and implemented "central commands" so differently. So the now famous Geert Hofstede was commissioned to figure out why this was so. Hofstede came up with culture's consequences and changed the way we look at national culture and its impact on work at subsidiaries of an MNC.

Today, what would a laid off IBM-US employee do with his/her kids college expenses and 401K and mortgage  if they took a job at 20% salary ? IBM and other multinationals need to look at the possibility of covering some of these "fixed" costs if the idea is to work.

But if you have an expat offer (which takes care of these costs) and have not yet been laid off - this is the time to take it up!

Change in ancient cultures- "The White Tiger" by Aravind Adiga

 

Aravind Adiga has won the Man Booker Prize for his very first novel. Curious, I had placed a hold on the book at my town library and sure enough the book is in big demand and is on a strict 15 day turn-around.

Adiga has written a gripping tale and covers both India and China with the protoganist Munna  or "The White Tiger" writing from Bangalore as a now powerful taxi operator who provides taxi services to the call centers of big brand companies like Microsoft and so on. Munna is an "entreprenuer" writing to the Chinese Prime Minister (throughout the entire novel)  who is visiting Bangalore and wants to meet local Indian entrepreneurs to understand their story. The book is about Munna's evolution as an "entrepreneur" from abject  poverty based roots as a Rickshaw Puller's son.

The most fascinating thing about the book is the understanding that Adiga brings about the changing  ancient social structure in India. He does so in a sort of cynical manner highlighting rare betrayal by the servant of the master.  I rather prefer the lighter approach  of PG Wodehouse called the "feudal spirit"  where Jeeves is pretty much always loyal to Bertie Wooster. 

To Adiga's credit however, he does bring out continuity and change in the Indian social fabric as the economy booms and "catching up"  with China is on peoples' minds. Adiga's incredulous observation that dependable "servants" literally drive the economy is masterful. He mentions the diamond trade among others  where trustworthy assistants move around with millions in diamonds or cash with literally no "legal" controls and almost no problems. While "The White Tiger" or Munna is a deviant - you do get the feeling of continuity and stability in a  bizarre sort of way. Definitely worth a read.

Will Budweiser change?

The news that InBev has taken over Anheuser-Busch for $52 billion is a major event for both marketing and the supply chain.Although,initial reports suggest that the big benefit of the merger is the enormous brand power and marketing muscle  of "Bud" in the US market,it seems likely that the new management will review  some of the traditional advertising  that Budweiser has been known for.Also,a focus of the American entity will be to cut supply chain costs by $1.6 Billion.

College classrooms will suddenly find the enormous marketing teaching material developed around the "Budweiser" brand outdated. Marketing clubs routinely discuss the Superbowl ads, dominated by "Bud" and things may change there as well.Similarly the famous supply chain beer game will probably need some reworking.

In fact, the merger will throw up enormous opportunity and challenges,not only for the merged entity but entire armies of consultants,speakers,professors and students will suddenly have to take a fresh look at global alliances, in this case a merger, and it's impact on something we assumed would never change viz. Budweiser and it's larger than life dominance in the American psyche.

For starters, consider the InBev website's brand section that asks you your country of residence and date of birth while the Anheuser-Busch website asks you if you are over 21 and simply assumes US residence. All this will start changing as "Bud" becomes truly global.Similarly, before making any marketing changes in a great marketing formula, the new A-B-InBev organization should sure tread carefully lest we have one more "New Coke."

Happy Earth Day -"Green" Value Chain and Clorox

Today is "Earth Day" and here is to wishing readers a very happy earth day! The Earth day movement has an interesting timeline  and there is much to celebrate in terms of the progress we have made globally. However, much needs to be done. I had written about how B2B folks can help with greening the supply chain. Essentially consumers have a preference for "green" today if prices are comparable. Marketing and Sales Managers being closer to their own customers can start with one product and work with their supply management and supply chain to introduce green. Many organizations in the grocery business are doing exactly that.

An  intriguing example corporate green initiatives is the "Green Works" initiative from Clorox. One would think that Chlorine is bad for the environment but the company has gone natural and here are their definitions. I have not got around to using their "green " products but I am sure impressed by the competitive prices and great in-store displays across different segments of retailers from Home Depot to Wal-Mart.

Tata Nano and now Tata Jaguar and Land Rover

Tata had announced the $2500 Nano Car (left with Chairman Ratan Tata)  to much applause. There are no dearth of buyers at this price point in Asia,Eastern Europe, Africa and Latin America . But have you ever heard of a company operating at both ends of the market ? In fact, the Tata's have created the entire possibility of a $2500 car and now they are buying the Jaguar and Land Rover. The Nano is for the "Bottom of the Pyramid" while the Jaguar starting at $50,000 ( or 100 times the Nano) is for the super-rich. Are they capable of operating at both ends of the the market? Yes, I think so having worked with Tatas' as customers for several years. They are  great employers  with a  history  of  caring for employees,customers,suppliers and stakeholders far ahead of their location (India) and  times. Luckily, the Jaguar and Land Rover Union does not have to worry about jobs as this report suggests. Also, if Ford can focus on its core brands and turn things around, the auto industry will see better times.

Apple iPod early adopters receive iPology

Less than two months ago this blog discussed the spectacular iPhone launch. Today the early adopters who had signed up for the $599 iPhone are furious. Apple decided to reduce the price to $299 to enhance adoption by mainstream consumers, in time for the holiday season. According to Steve Jobs the price cut will make the iPhone more affordable.

Understandably, the price cut has left the original early adopters of the iPhone, angry. Naturally, if you stood in line for hours and forked up $2000 for the yearly contract and then realized that the marketer had cut prices by 33% in less than 60 days - you'd feel shortchanged.

Luckily, Steve Jobs and Apple have responded and are giving a $100 credit. What was Apple thinking? Early adopters are crucial for any market and more so for the revolutionary products like the iPhone. Early adopters are those who are recognized as folks who "are first to try something new" and "order a new dish or go to new restaurants" and generally take the risks and kinks that come with being the first to try something new. Most consumers just wait it out till things stabilize and some (the laggards) do not adopt the innovation at all. Without early adopters there would be no innovation which could really reach the market. I am glad that Apple realized it's folly and Apple enthusiasts are happy again. The iPology worked ! Classic service recovery by Apple on this one.

Toy recall , tire recall and the supply chain

Tell me frankly- if you have children are you worried about brain damage caused by lead paint from toys ? If you changed a tire recently, did you look for the "Made in" label - discreetly but anxiously.Globalization is really catching up with everyone and I feel bad for the supply chain managers at Mattel and Fisher and Price and their marketing folks and Chinese suppliers.

I can't believe that the toy specifications did not have a "no lead paint" clause in early versions. What must have happened is that marketing must have gone on pressurizing for lower costs and the supply chain managers, being less influential than marketing in organizations, must have passed on the cost pressures to the supplier who in turn passed it on to their Tier 2 paint supplier. Thus, according to CNN, one toy supplier committed suicide while the paint supplier who was in the same compound has gone missing. The paint supplier, according to the story was a friend of the toy maker and the visuals showed some of the thousand workers who became  jobless. At the consumer end, people are frantically checking toy boxes and are being advised to get the blood lead content checked for their children, and be worried only if the lead content is high. There is talk of  medical monitoring  and a fund to meet the costs of all these testings. What a mess!

For supply chain managers to have instituted lead paint checks in acceptance quality checks is ludicrous because if you live in the US lead paint is so obviously a "no-no." So why is there such a large disconnect between buyers and sellers ? Obviously because there are tiers of suppliers and everyone on the US side depends on written specifications and controls. On the Chinese side of multiple tiers in a highly context driven culture things like lead paint do not seem like  a big deal. In addition,communication,trust and an ability of suppliers to say no to unreal lower prices and an inability of buyers to understand the ground reality of overseas costs, legal and cultural environments are probably culprits here.

No amount of quality controls, PLM and SRM software, visible supply chains, can overcome this situation. A change of orientation in supplier management is called for.In the meanwhile, this situation will continue to unfold.